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How does the SWIISH Powder Subscription work?

When you purchase a SWIISH Powder subscription, you’re consenting to receive a regular shipment (every 1,2 or 3 months) of the nominated SWIISH Powder. Your subscription will automatically roll over each time on the day before your original order was placed. For example; if you signed up to the monthly subscription on the 2nd January, the next month’s subscription will roll over on the 1st February. If you signed up to a three monthly subscription of the 2nd January, the next one will over on the 1st April. 

Can I continue to do a single purchase?

Yes you can. You can do this by simply clicking on the “One Time” purchase option box.

Do I have to pay for shipping?

No charge—subscription shipping is on us.

Can I cancel my subscription?

Yes you can. Your subscription can be cancelled at anytime, by simply emailing hello@swiish.com.au  - There is a one-off cancellation fee of $20.

When will my card be charged?

Once your first order is placed, and then automatically (once) every time your subscription is due to roll over.

Can I skip my upcoming delivery?

Yes, you can! You can skip your delivery at anytime. And even better news, you can manage all of this from your (own) SWIISH online account. 

**Skipping your delivery DOES NOT cancel your subscription. 

How can I skip, make changes or modify my delivery?

Skipping your delivery is super easy, by following these simple steps:

Log into your SWIISH Online Account > Click on the Manage Subscription link > Click on Delivery Schedule > Click the Skip link 

This will then skip the month or months you wish to skip. Please note that you can skip up to 6 months at one time. 

Can I swap my powder subscription?

Yes, you can! You can swap your subscription at any time. And even better news, you can manage all of this from your (own) SWIISH online account. 

Log into your SWIISH Online Account > Click on Manage Subscriptions > Click on SWAP > Enter Product to Swap - For Example; GLOW Marine Collagen > Select Product > Select Delivery Schedule - For Example; Every 1, 2, 3 Months > Click on Swap Product 

This action needs to be completed 72 hours before your next scheduled payment. This time allows for all the necessary info to be transferred over. 

Can I do a one-off powder subscription swap?

Yes, you can! However there are a couple of steps required in order to facilitate this.

1. Log into the SWIISH online portal and select the product you wish to swap. Move forward with the swap. If there is a difference in price, this will be worked out by the system during this step.

2. Once you have physically received your newly swapped product, log back into the portal & swap back to your original subscription item. If you don’t do this step, you will continue to receive the new product ongoing. You’ll need to ensure that you have swapped back to your original product more than 72 hours before your next scheduled order. 

For example - you currently subscribe to our GLOW Marine Collagen Powder. You keep hearing about our SLEEP Superfood Powder, and you want to give it a go for your next delivery. Your next GLOW delivery is scheduled for October 15th. You make sure you log into the portal by October 11 at the latest, swap your GLOW Marine for SLEEP Superfood Powder. If there’s a price difference to be paid, or to be credited to you, it will happen now. After your SLEEP delivery arrives around a week later, you have until November 11 at the latest, to switch back to your GLOW Marine if you wish. If you don’t switch back, you’ll receive (and be charged for SLEEP) for all future deliveries. 

Yes, this process is slightly clunky and requires you to ensure you swap back to your original product, but know we are currently working hard toward developing a one step method.

Can I change the frequency of my delivery schedule?

Yes you can! To do this, please email hello@swiish.com.au 

Can I change my payment method?

Yes! You can change your payment method at any time, by logging into your SWIISH account. Once in your account follow these steps:
Manage Subscriptions > Billing Information > Update Card

How long will it take for my order to arrive?

Once your order is placed, it will be dispatched within 24 hours from the SWIISH warehouse. We use Australia Post as our shipping partner and depending on where you are located within Australia your order can take anywhere between 1-10 days to arrive. Please note that we only offer the Standard Shipping option on all subscription orders.

What is the upside of getting a SWIISH Powder subscription?

The best part, aside from the savings and the free shipping is that you are putting your wellness on autopilot. You can take away the ordering time and the hassle of remembering to stock up. We do all the hard work for you.

 

SUBSCRIPTION TERMS & CONDITIONS: 

When you place an order for a subscription product you enter into an agreement to receive your SWIISH WELLNESS Powder on an ongoing basis. 

You will be charged for your initial order upon completing the initial transaction on the site. 

Subsequent recurring orders will be charged without the need for further authorisation from you. By entering into the subscription you are authorising ongoing payments. 

By subscribing to the service, you are agreeing to receive your SWIISH WELLNESS Powder on a recurring basis for an indefinite period unless cancelled by you or us as set out in these Terms and Conditions. 

The subscription amount and billing interval are set out on the checkout page, confirmation correspondence, and the customer login area of the Site. 

You can cancel, pause, skip and otherwise amend your subscription within 72 hours of when your next scheduled shipment is due, without the need to receive further products from us, provided that your request is received and confirmed by us and the $20 one off cancellation fee is paid (if applicable).

You can cancel your subscription at any time with a $20 one-off cancellation fee. Once paid, your subscription will be cancelled. 

You can re-subscribe at any time following your cancellation, but we reserve the right not to permit re-subscription. All re-subscriptions will be at the current price as at that date. Previous subscription rates cannot be provided. 

We reserve the right to terminate your subscription at our reasonable discretion at any time and without giving any reasons for our decision. 

Download your printable PDF copy here

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